Privacy Policy
This Privacy Policy defines the purpose of collecting personal data, the nature of the data collected, the methods used to collect personal data, and how such data is processed, stored, and protected. It also outlines the rights of the personal data owner and how those rights may be exercised.
By using this Website, you expressly consent to the collection, use, processing, storage, and sharing of your personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website and contact us for further clarification.
1. Interpretations and Definitions
Controller: Refers to KitchenNet Oroba East, including its affiliates, employees, and partners responsible for determining the purposes and means of processing personal data.
Data Owner: Any individual whose personal data is collected and processed.
Personal Data: Any information that can identify an individual directly or indirectly, including but not limited to name, phone number, email address, location, and any submitted project details.
Processing: Any operation performed on personal data, including collection, storage, use, modification, disclosure, or deletion.
Explicit Consent: A clear and affirmative agreement by the Data Owner to the processing of their personal data.
2. Nature of Personal Data Collected
We may collect the following types of personal data:
- Full name
- Phone number
- Email address
- Location (city/region)
- Project details (e.g., kitchen size, preferences, budget range)
- Uploaded files, designs, or measurements
- Device and browsing information
3. Methods of Data Collection
Personal data may be collected through:
- Forms submitted on our website or landing pages
- Lead generation forms on platforms such as Meta, Google, or Snapchat
- Direct communication (calls, WhatsApp, email)
- Visits to our showrooms or branches
- Cookies and tracking technologies on our website
4. Purpose of Collecting Personal Data
We process personal data for the following purposes:
4.1 Service Delivery
- To respond to inquiries and requests
- To prepare quotations and proposals
- To design and execute kitchen projects
4.2 Communication
- To contact you regarding your request or project
- To provide updates, offers, and relevant information
4.3 Marketing and Advertising
- To show you relevant advertisements
- To measure and improve advertising performance
4.4 Analytics and Improvement
- To improve website performance and user experience
- To understand user behavior and preferences
4.5 Security and Fraud Prevention
- To protect our business, users, and systems from misuse
5. Data Storage
Your personal data is stored securely on protected servers. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
6. Data Sharing
We may share personal data with:
- Internal teams and company branches
- Service providers (e.g., CRM systems, marketing tools)
- Advertising platforms (such as Meta, Google, Snapchat)
- Installation or service partners (when required)
- Government authorities when required by law
We use customer data only to contact you regarding your request and provide relevant offers. We do not sell your personal information.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations in the Kingdom of Saudi Arabia.
8. Your Rights
In accordance with applicable regulations, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data when applicable
- Withdraw your consent at any time
To exercise your rights, please contact us using the details below.
9. Data Security
We implement appropriate security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality and security of your information.
10. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
11. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Company: KitchenNet Oroba East
Email: info@kitchennet.com.sa
Phone: +966531992222
Address: كيتشنت، صندوق بريد: 11323، جدة، (مدن الصناعية 3)، المملكة العربية السعودية
14. Acceptance
By using our Website/Application or submitting your information, you acknowledge that you have read and agreed to this Privacy Policy.
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